Frequently Asked Questions

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GENERAL

scandinaviantimeless.design or Zimmerdahl Antiques & Design AB will handle your order within 48 h. Delivery time depending on destination. Please contact us at support@scandinaviantimeless.design if you have any questions.

PRIVACY

When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number (for delivery reasons) and email address. When you provide us with personal information as above and to complete a transaction, verify your credit card, place an order, arrange for a delivery or exchange a purchase, we imply that you consent to our collecting it and using it for that specific reason only. Please contact us at support@scandinaviantimeless.design if you have any questions.

PRICES

All prices are in Swedish Kronor (SEK), currency exchange available. Excluding VAT on vintage items. Including 25% VAT on contemporary pieces.

PAYMENT METHODS

Stripe – Credit card payment with Visa, Mastercard  and other cards. Stripe stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, Stripel takes the payment from your card directly, and your payment details are never shared with the merchants. Please contact us support@scandinaviantimeless.design if you have any questions regarding placing an order.

SHIPPING ALTERNATIVES

Sweden: 
Pick up in store – Zimmerdahl Antiques & Design AB, Krafts torg 2, Lund, Sweden (see checkout). 
FedEx Home Delivery  – Delivery time 2-5 days. 
Euroglobe –  Home Delivery world wide. 

Europe / USA / rest of the world: 
FedEx Home Delivery  – Delivery time 2-18 days. 

Please contact us to get an exact shipping quote to your specific address: shipping@scandinaviantimeless.design
*Please note that the shipping company is dependent on the purchased product and destination.

EXCHANGES

We accept exchanges. scandinaviantimeless.design/Zimmerdahl Antiques & Design does not cover the the exchange shipping cost.

HOW CAN I EXCHANGE AN ITEM?

Contact support@scandinaviantimeless.design to get guidelines on how and where to send back your item. scandinaviantimeless.design or Zimmerdahl Antiques & Design A do not cover the cost for the exchange shipping.

RETURNS

If you bought a good or a service online or outside our store (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel (before being shipped) and return your order within 14 days, for any reason and with no justification. Item must be returned in same condition and in original packaging as when received. scandinaviantimeless.design or Zimmerdahl Antiques & Design does not cover the return shipping cost.

HOW CAN I RETURN AN ITEM?

Contact support@scandinaviantimeless.design to get guidelines on how and where to send back your item. Zimmerdahl Antiques & Design do not cover the return shipping cost.

CLAIMS

If the item has been damaged during shipping the item will be reconditioned or returned to us. If this issue occur you must sent pictures of damages, packaging and description before we can accept this as a claim. Contact: support@scandinaviantimeless.design

FORCE MAJEURE

scandinaviantimeless.design or Zimmerdahl Antiques & Design is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labor conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.

Zimmerdahl Antiques & Design AB, 556963-6987, Krafts torg 2,223 50, Lund, Sweden